TQM Wiki -Improvement Processes of Quality Management

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Best Practice Improvement Processes in Quality Management

according to ISO 9001

Improvement processes in quality management comprise all tasks for the continuous improvement of the QM-system. They include

internal audits
self assessment
supplier audits
customer satisfaction
handling of customer complaints
control of defective products and services
planning and execution of all measures for the QM-system

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Improvement Processes of TQM in Detail

ISO 9001		Process of the QM Process Library

Section 8 - Operation		Control of Defective Products and Services
Section 9 - Performance Evaluation		Internal Audits
		Supplier Audits
		Customer Satisfaction
Section 10 - Improvement		Activities for the QM System
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