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 You are here: Wiki - Processes - Improvement Processes - Customer Satisfaction

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Customer Satisfaction

Best Practice according to ISO 9001

 

 

The customer satisfaction processes

  • record and monitor customer satisfaction

  • respond to customer feedback (positive and negative).

 

Customer Satisfaction is part of Improvement Processes.

 

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Read our free excerpt - ISO 9001 processes of Quality Management


 

TQM Processes of Customer Satisfaction in Detail

 

QM Process Library

Expected Process Outcome

 

 

Customer Satisfaction Surveys

Customer satisfaction surveys including triggering necessary corrective actions executed

 

 

Customer Feedback Management

Targeted collection of and reaction to customer feedbacks including triggering necessary corrective actions performed

 

 

Monitoring of Customer Complaints

Permanent monitoring of pending customer complaints perfrormed

 

Main information flows and interfaces of Customer Satisfaction

Processes of Customer Satisfaction

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(Documents within information flows only visible in our TQM Process Collections)

 

Responsible roles of Customer Satisfaction

 

Quality Manager

Product Manager

Sales Manager

Organizational Manager

Customer

 

Performance indicators of Customer Satisfaction

 

KPIs of Customer Satisfaction

 


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Last update 2024-02-24 

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