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QMprocesses.COM - Ihr Portal für QM Prozesse und Tools Dipl.-Ing. Walter Abel Management Consulting

.... TQM processes and tools .... 

 Process templates        QM Process Library        QM template packages

59 multiply proven processes of Quality Management


according to ISO 9001


as immediately implementable process set for instant download


Under construction


In the meantime please have a look at our editable QM Process Library!


ISO 9001 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....


Don't reinvent the wheel - if you save even a few hours of your TQM implementation, the purchase has already paid off!



Read our free excerpt - ISO 9001 processes of Quality Management


410 pages


47 processes

12 interface diagrams

12 RACI-matrices





€ 145.-


Read our free excerpt - ISO 9001:2015 processes of Quality Management


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Implement the required processes of Quality Management according to ISO 9001 with reduced investment in external consulting:


1        Content

2        The novelties within ISO 9001:2018

3        PDCA cycle

4        Main processes of ISO 9001

5        Processes of ISO 9001 in detail

5.1        Process overview

5.2        Process groups of ISO 9001

5.3        Management processes

5.3.1        Quality policy and organisation        Interfaces of quality policy and organization        Definition of quality policy        Operationalization of quality policy

5.3.2        Development and maintenance of the QM-system        Interfaces of development and maintenance of the QM-system        Definition of medium term maintenance and development activities        Management of improvement proposals

5.3.3        Evaluation and optimization of the QM-system        Interfaces of evaluation and optimization of the QM-system        Maturity evaluation        Management review        Short term optimization activities

5.3.4        Document and record control        Interfaces of document and record control        Organization of document and record control        Operational document and record control

5.3.5        Quality documentation and reporting        Interfaces of quality documentation and reporting        Maintenance of the documentation of the quality management system        Ensuring the quality documentation        Actualization of quality system procedures        Quality reporting

5.3.6        Process management        Interfaces of process managements        Process management review        Process coordination        Process controlling        Implementation of business processes        Process review        End of life for business processes

5.3.7        Management of conformity risks        Interfaces of the management of conformity risks        Risk analysis from conformity perspective        Risk prevention activities        Risk monitoring and reporting

5.3.8        Knowledge Management        Interfaces of knowledge managements        Gathering know how relevant documents        Knowledge review

5.4        Resource processes

5.4.1        Personnel qualification        Interfaces of personnel qualification        Actualization of qualification requirements        Planning of activities for personnel qualification        Monitoring of activities for personnel qualification

5.4.2        Infrastructure qualification        Interfaces of infrastructure qualification        Actualization of infrastructure requirements        Planning of activities for infrastructure qualification        Monitoring of activities for infrastructure qualification

5.4.3        Budget for quality management        Interfaces of budget for quality management        Budgeting for quality management        Controlling for quality management

5.5        Improvement processes

5.5.1        Supplier audits        Interfaces of supplier audits        Supplier audit planning        Supplier audit execution

5.5.2        Internal audits        Interfaces of internal audits        Organization of self assessment        Self assessment        Audit planning        Audit execution

5.5.3        Customer satisfaction        Interfaces of customer satisfaction        Customer satisfaction surveys        Customer feedback management        Monitoring of customer complaints

5.5.4        Control of defective products and services        Interfaces of control of defective products and services        Organization of control of defective products and services        Control of defective products        Control of defective services

5.5.5        Activities for the QM-system        Interfaces of the activities for the QM-system        Implementation planning of activities for the QM-system        Implementation management of activities for the QM-system        Corrective and preventive actions        Reporting for corrective and preventive actions

5.6        Business processes

5.6.1        Marketing and sales

5.6.2        Planning

5.6.3        Production and service provision

5.6.4        Dispatch and handover

5.6.5        Customer service

5.6.6        Product and service development

5.6.7        Procurement

5.6.8        Logistics

5.6.9        Operational quality assurance

5.6.10        Finance and controlling

5.6.11        IT

5.6.12        Facility management and maintenance

5.6.13        Human resources

5.7        Operational quality management processes

5.7.1        Management of test equipment        Interfaces of management of test equipment        Organization of management of test equipment        Operational management of test equipment

6        Glossary

6.1        Process documents

6.2        Involved roles of quality management

7        Responsibility matrices (RACI)

7.1      Responsibility matrices management processes

7.1.1        Quality policy and -organization

7.1.2        Development and maintenance of the QM system

7.1.3        Evaluation and optimization of the QM system

7.1.4        Document and record control

7.1.5        Quality documentation and reporting

7.1.6        Process management

7.1.7        Management of conformity risks

7.1.8        Knowledge management

7.2        Responsibility matrices resource processes

7.2.1        Personnel qualification

7.2.2        Resource qualification

7.2.3        Budget for quality management

7.3        Responsibility matrices improvement processes

7.3.1        Supplier audits

7.3.2        Internal audits

7.3.3        Customer satisfaction

7.3.4        Control of defective products and services

7.3.5        Activities for the QM system

7.4        Responsibility matrices operational quality management

7.4.1        Management of test equipment

If you want to get availability information about the ISO 9001 process set please click here:

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What you will get with the process set of IT Service Management according to ISO 9001:




Per process


  • Process index

  • Interface diagram

  • Main information flows

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI)

  • Process flow in BPMN 2.0

  • Detail description of the process steps

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Please also visit our other portals for process-oriented management solutions:



Process-oriented tools and process collections of IT Service Management according to ISO 20000 and ITIL®4


These process oriented tools and process sets are based upon the well known QM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of Quality Management in the leading process management systems Signavio Process Manager and Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of TQM project experience. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of ISO 9000 which

  • saves the awful evaluation of necessary processes in the beginning of an QM-project

  • provides a check for completeness for the planned QM-process model

  • shows the internal and external process interfaces of the Quality Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


These process manuals and tools are not for provision of theoretical knowledge but show the experience of many implementations of process oriented Quality Management from practice. We are focusing on practical relevance.

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Last update 2022-09-18 

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