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Best Practices for Quality Management

according to ISO 9000

The Wiki of Quality Management and ISO 9000


This TQM Wiki provides the essential information about the Quality Management Best Practices, the methodology of Process Oriented Quality Management and ISO 9000.


The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven QM Process Library based upon the Signavio Process Manager respective Software AG ARIS.


The content of the TQM Wiki


What Quality Management is

Basics of ISO 9000, the requirements and the benefits


Processes of Quality Management

A complete description of all processes of Quality Management according to ISO 9001


Roles of Quality Management

Explanation of roles Quality Management including responsibilities and tasks


Documents of Quality Management

Glossary of documents in Quality Management including their contents


Key Performance Indicators for Quality Management

Proposals for Key Performance Indicators for the processes of Quality Management


Under Construction 

This Wiki is under development for the time being - come back soon!

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Prozessorientierte Werkzeuge und Prozesssammlungen des IT Service Managements gemäß ITIL® und ISO 20000 

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Last update 2022-09-07