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Process of the
QM Process
Library
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Expected Process
Outcome
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Implementation Planning of Activities
for the QM-System
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Initiatives to realize detected
optimization potentials holistically planned according to
economic and qualitative aspects regarding their
interdependencies
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Implementation Management of Activities
for the QM-System
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Initiatives to realize necessary
preventive and corrective actions holistically
controlled according to economic and qualitative aspects
regarding their interdependencies
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Corrective and Preventive Actions
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All quality relevant occurences checked
for required corrective and preventive activities and relevant
activities triggered
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Reporting for Corrective and Preventive
Actions
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Corrective and preventive actions
completely documented
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Main information flows and
interfaces
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Click the image for a bigger view in a new window
(Documents within information flows only visible in our
TQM
Process Collections)
Responsible
roles
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Quality Manager
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Controlling Manager
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Controller Quality
Management
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Organizational Manager
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Activity Responsible
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Performance
indicators
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KPIs of
Activities for the QM-System
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