FAQ - the most frequently asked questions (and their answers)

Who resides behind QMprocesses.COM?

QMprocesses.COM is a service of ► Dipl.-Ing. Walter Abel Management Consulting, Hauptplatz 34/8A, A-2070 Retz,, with focus on Total Quality Management. Here we offer more than20 years of experience in conception and implementation of Quality Management Systems in various industries and sizes of enterprises as tools for self-help.

What is the origin of the offered processes and tools here?

Processes and tools offered at QMprocesses.COM have been developed solely by ► Dipl.-Ing. Walter Abel Management Consulting from the experience of numerous implemented projects. No partner- or third party products are offered.

If i buy process manuals or other tools from QMprocesses.COM - what am i entitled to do with them?

All available content from QMprocesses.COM is for company internal respective private use of the vendee only. Hence you are entitled to copy and transfer it only for that purpose. In any case prohibited is:

• resale

• transfer to third parties outside your company

• partial or complete usage of content for commercial purpose without previous written approval of ► Dipl.-Ing. Walter Abel Management Consulting

• citations or abstracts in publications without notification of originator

Are the processes and tool presented here ISO 9000-conforming?

All processes and tools presented here are conforming the ISO 9000 standard in the most actual version. Within the separate processes the relevance for

• ISO 9000

• ISO 20000

• ISO 27000

is documented separately.

How to purchase?

All purchasing transactions on QMprocesses.COM are processed via Digistore24 as secured and encrypted transaction. After acknowledgement of the purchase the buyer is guided to the download according to his/her order via Digistore24 where he/she may download his/her purchased product. Furthermore the buyer is provided an official tax deductible invoice according to his/her order via Digistore24.

What happens if the download failed?

In any case of download failure please send an email to

,

we are prepared to serve you immediately.

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