Home Imprint Business Terms/Data Protection FAQ TQM-Wiki

.... TQM processes and tools ....

Process templates QM Process Library QM template packages

59 multiply proven processes of Quality Management

according to ISO 9001

as immediately implementable process templates with instant access

ISO 9001 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....

Don't reinvent the wheel - if you save even a few hours of your TQM implementation, the purchase has already paid off!

Free test access - ISO 9001 processes of Quality Management

47 processes

12 interface diagrams

Role descriptions

Checklists

Templates

Unrestricted reading access

development system

(guaranteed for one year*),

documents downloadable,

German & English

€ 195.-

* Due to the terms and conditions of Digistore24 we are not allowed to announce a guarantee for a longer period of access, but it will remain after that one year.

Implement the required processes of Quality Management according to ISO 9001 with reduced investment in external consulting by means of the online process templates:

1. Processes

1.1. Management processes

Quality Policy and Organization
- Interfaces
- Definition of quality policy
- Operationalization of quality policy
Development and maintenance of the QM-system
- Interfaces
- Definition of medium term maintenance and development activities
- Management of improvement proposals
Evaluation and optimization of the QM-system
- Interfaces
- Maturity evaluation
- Management review
- Short term optimization activities
Document and record control
- Interfaces
- Organization of document and record control
- Operational document and record control
Quality documentation and reporting
- Interfaces
- Maintenance of the documentation of the quality management system
- Ensuring the quality documentation
- Actualization of quality system procedures
- Quality reporting
Process management
- Interfaces
- Process management review
- Process coordination
- Process controlling
- Implementation of business processes
- Process review
- End of life for business processes
Management of conformity risks
- Interfaces
- Risk analysis from conformity perspective
- Risk prevention activities
- Risk monitoring and reporting
Knowledge Management
- Interfaces
- Gathering know how relevant documents
- Knowledge review

1.2. Resource processes

Personnel qualification
- Interfaces
- Actualization of qualification requirements
- Planning of activities for personnel qualification
- Monitoring of activities for personnel qualification
Infrastructure qualification
- Interfaces
- Actualization of infrastructure requirements
- Planning of activities for infrastructure qualification
- Monitoring of activities for infrastructure qualification
Budget for quality management
- Interfaces of budget for quality management
- Budgeting for quality management
- Controlling for quality management

1.3. Improvement processes

Supplier audits
- Interfaces
- Supplier audit planning
- Supplier audit execution
Internal audits
- Interfaces
- Organization of self assessment
- Self assessment
- Audit planning
- Audit execution
Customer satisfaction
- Interfaces
- Customer satisfaction surveys
- Customer feedback management
- Monitoring of customer complaints
Control of defective products and services
- Interfaces
- Organization of control of defective products and services
- Control of defective products
- Control of defective services
Activities for the QM-system
- Interfaces
- Implementation planning of activities for the QM-system
- Implementation management of activities for the QM-system
- Corrective and preventive actions
- Reporting for corrective and preventive actions

1.4. Business processes (interface processes)

Marketing and sales
Planning
Production and service provision
Dispatch and handover
Customer service
Product and service development
Procurement
Logistics
Operational quality assurance
Finance and controlling
IT
Facility management and maintenance
Human resources

1.5. Operational quality management processes

Management of test equipment
- Interfaces
- Organization of management of test equipment
- Operational management of test equipment

2. Dictionary

2.1. Process documents of TQM

2.2. Involved organizational units of TQM

2.3. Involved roles of TQM

3. All Checklists

4. All Templates

5. Supportive materials

5.1. Main Processes and Information Flows according to ISO 9001

5.2. ISO 9001 PDCA-Cycle

5.3. Process landscapes

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the Business Terms of the QM Portal.

Charging is executed by secure transaction via Digistore24.

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our TQM templates come with a 60 day money back guarantee.

You want to participate in our success? Then become an affiliate and place our TQM-products on your website! Simply click on the button above, register and earn 30% commission!

You want more than know-how?
Support your success with our best in class tools and consulting!
Stop unessential spending and start towards a goal oriented implementation!



Click here if you want to start your own implementation with editable process templates		Click here if you need external support for an efficient and fast TQM implementation

Please also visit our other portals for process-oriented management solutions:

ITSM-Portal

Process-oriented tools and process collections of IT Service Management according to ISO 20000 and ITIL^®4

These process oriented tools and process sets are based upon the well known QM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of Quality Management in the leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of TQM project experience. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of ISO 9000 which

saves the awful evaluation of necessary processes in the beginning of an QM-project
provides a check for completeness for the planned QM-process model
shows the internal and external process interfaces of the Quality Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals and tools are not for provision of theoretical knowledge but show the experience of many implementations of process oriented Quality Management from practice. We are focusing on practical relevance.

© 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting	Last update 2023-07-05
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion. 2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]