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QMprocesses.COM - Ihr Portal für QM Prozesse und Tools Dipl.-Ing. Walter Abel Management Consulting

.... TQM processes and tools .... 

 Process templates        QM Process Library        QM template packages

59 multiply proven processes of Quality Management


according to ISO 9001


as immediately implementable process templates with instant access


ISO 9001 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....


Don't reinvent the wheel - if you save even a few hours of your TQM implementation, the purchase has already paid off!



Free test access - ISO 9001 processes of Quality Management

 47 processes

12 interface diagrams

Role descriptions




Unrestricted reading access

development system

(guaranteed for one year*),

documents downloadable,

German & English


€ 195.-


Read our free excerpt - ISO 9001:2015 processes of Quality Management


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* Due to the terms and conditions of Digistore24 we are not allowed to announce a guarantee for a longer period of access, but it will remain after that one year.

Implement the required processes of Quality Management according to ISO 9001 with reduced investment in external consulting by means of the online process templates:


1. Processes


1.1. Management processes

  • Quality Policy and Organization

    • Interfaces

    • Definition of quality policy

    •  Operationalization of quality policy

  • Development and maintenance of the QM-system

    • Interfaces

    • Definition of medium term maintenance and development activities

    • Management of improvement proposals

  • Evaluation and optimization of the QM-system

    • Interfaces

    • Maturity evaluation

    • Management review

    • Short term optimization activities

  • Document and record control

    • Interfaces

    • Organization of document and record control

    • Operational document and record control

  • Quality documentation and reporting

    • Interfaces

    • Maintenance of the documentation of the quality management system

    • Ensuring the quality documentation

    • Actualization of quality system procedures

    • Quality reporting

  • Process management

    • Interfaces

    • Process management review

    • Process coordination

    • Process controlling

    • Implementation of business processes

    • Process review

    • End of life for business processes

  • Management of conformity risks

    • Interfaces

    • Risk analysis from conformity perspective

    • Risk prevention activities

    • Risk monitoring and reporting

  • Knowledge Management

    • Interfaces

    • Gathering know how relevant documents

    • Knowledge review

1.2. Resource processes

  • Personnel qualification

    • Interfaces

    • Actualization of qualification requirements

    • Planning of activities for personnel qualification

    • Monitoring of activities for personnel qualification

  • Infrastructure qualification

    • Interfaces

    • Actualization of infrastructure requirements

    • Planning of activities for infrastructure qualification

    • Monitoring of activities for infrastructure qualification

  • Budget for quality management

    • Interfaces of budget for quality management

    • Budgeting for quality management

    • Controlling for quality management

1.3. Improvement processes

  • Supplier audits

    • Interfaces

    • Supplier audit planning

    • Supplier audit execution

  • Internal audits

    • Interfaces

    • Organization of self assessment

    • Self assessment

    • Audit planning

    • Audit execution

  • Customer satisfaction

    • Interfaces

    • Customer satisfaction surveys

    • Customer feedback management

    • Monitoring of customer complaints

  • Control of defective products and services

    • Interfaces

    • Organization of control of defective products and services

    • Control of defective products

    • Control of defective services

  • Activities for the QM-system

    • Interfaces

    • Implementation planning of activities for the QM-system

    • Implementation management of activities for the QM-system

    • Corrective and preventive actions

    • Reporting for corrective and preventive actions

1.4. Business processes (interface processes)

  • Marketing and sales

  • Planning

  • Production and service provision

  • Dispatch and handover

  • Customer service

  • Product and service development

  • Procurement

  • Logistics

  • Operational quality assurance

  • Finance and controlling

  • IT

  • Facility management and maintenance

  • Human resources

1.5. Operational quality management processes

  • Management of test equipment

    • Interfaces

    • Organization of management of test equipment

    • Operational management of test equipment

2. Dictionary


2.1. Process documents of TQM

2.2. Involved organizational units of TQM

2.3. Involved roles of TQM


3. All Checklists


4. All Templates


5. Supportive materials


5.1. Main Processes and Information Flows according to ISO 9001

5.2. ISO 9001 PDCA-Cycle

5.3. Process landscapes

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The process model of TQM in BPMN 2.0   Our consulting services for TQM

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Please also visit our other portals for process-oriented management solutions:



Process-oriented tools and process collections of IT Service Management according to ISO 20000 and ITIL®4


These process oriented tools and process sets are based upon the well known QM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of Quality Management in the leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of TQM project experience. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.


By this we want to provide a process oriented guideline for the complex matter of ISO 9000 which

  • saves the awful evaluation of necessary processes in the beginning of an QM-project

  • provides a check for completeness for the planned QM-process model

  • shows the internal and external process interfaces of the Quality Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).


These process manuals and tools are not for provision of theoretical knowledge but show the experience of many implementations of process oriented Quality Management from practice. We are focusing on practical relevance.

  © 2006 - 2023 Dipl.-Ing. Walter Abel Management Consulting

Last update 2023-07-05 

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