TQM Wiki - Quality Policy and Organization

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Quality Policy and Organization

Best Practice according to ISO 9001

Quality policy and organization represents a rolling process, which includes the definition and implementation of the quality policy and the necessary organization based on

the corporate strategy
the general requirements of the company's range of products and services
the quality requirements of the customers
the involvement of suppliers

which are defined, introduced and put into effect.

Quality Policy and Organization is part of Management Processes.

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TQM Processes of Quality Policy and Organization in Detail

QM Process Library		Expected Process Outcome

Definition of Quality Policy		Quality policy periodically validated and adopted to changed environment conditions, defined based upon the company strategy, and put into effect

Operationalization of Quality Policy		Quality policy implemented by means of operationalized activities in accordance with the total portfolio of quality relevant activities (correction, prevention and improvement).
Main information flows and interfaces of Quality Policy and Organization
Click the image for a bigger view in a new window (Documents within information flows only visible in our TQM Process Collections)
Responsible roles of Quality Policy and Organization
Top Management
Quality Manager
Controller Quality Management
Product Manager

Performance indicators of Quality Policy and Organization

KPIs of Quality Policy and Organization

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