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Quality Policy and Organization

Best Practice according to ISO 9001



Quality policy and organization represents a rolling process, which includes the definition and implementation of the quality policy and the necessary organization based on

  • the corporate strategy

  • the general requirements of the company's range of products and services

  • the quality requirements of the customers

  • the involvement of suppliers

which are defined, introduced and put into effect.


Quality Policy and Organization is part of Management Processes.


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Read our free excerpt - ISO 9001 processes of Quality Management


TQM Processes of Quality Policy and Organization in Detail


QM Process Library

Expected Process Outcome


Definition of Quality Policy

Quality policy periodically validated and adopted to changed environment conditions, defined based upon the company strategy, and put into effect



Operationalization of Quality Policy

Quality policy implemented by means of operationalized activities in accordance with the total portfolio of quality relevant activities (correction, prevention and improvement).


Main information flows and interfaces of Quality Policy and Organization

Processes of Quality Policy and Organization

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(Documents within information flows only visible in our TQM Process Collections)


Responsible roles of Quality Policy and Organization


Top Management

Quality Manager

Controller Quality Management

Product Manager


Performance indicators of Quality Policy and Organization


KPIs of Quality Policy and Organization


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Last update 2024-02-24 

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