TQM Wiki - Knowledge Management

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Knowledge Management

Best Practice according to ISO 9001

Knowledge management is the coordinated management of the quality organization's know-how

collection
retrievability
provision.

Knowledge Management is part of Management Processes.

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TQM Processes of Knowledge Management in Detail

QM Process Library		Expected Process Outcome

Gathering Know How Relevant Documents		Relevant know how of the (quality-)organization collected in structured manner and retrievable according to search topic

Knowledge Review		Permanent currentness and contextual retrievability of the knowledge information
Main information flows and interfaces of Knowledge Management
Click the image for a bigger view in a new window (Documents within information flows only visible in our TQM Process Collections)
Responsible roles of Knowledge Management
Knowledge Manager
Document Owner

Performance indicators of Knowledge Management

KPIs of Knowledge Management

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