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Knowledge Management

Best Practice according to ISO 9001

  

Knowledge management is the coordinated management of the quality organization's know-how

  • collection

  • retrievability

  • provision.

 

Knowledge Management is part of Management Processes.

  

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Read our free excerpt - ISO 9001 processes of Quality Management

TQM Processes of Knowledge Management in Detail

Process of the QM Process Library

Expected Process Outcome

 

 

Gathering Know How Relevant Documents

Relevant know how of the (quality-)organization collected in structured manner and retrievable according to search topic

Knowledge Review

Permanent currentness and contextual retrievability of the knowledge information

Main information flows and interfaces

Processes of Knowledge Management

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(Documents within information flows only visible in our TQM Process Collections)

 

Responsible roles

Knowledge Manager

Document Owner

Performance indicators

KPIs of Knowledge Management

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Last update 2025-01-02 

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