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Knowledge Management

Best Practice according to ISO 9001

 

 

Knowledge management is the coordinated management of the quality organization's know-how

  • collection

  • retrievability

  • provision.

 

Knowledge Management is part of Management Processes.

 

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Read our free excerpt - ISO 9001 processes of Quality Management


 

TQM Processes of Knowledge Management in Detail

 

QM Process Library

Expected Process Outcome

 

 

Gathering Know How Relevant Documents

Relevant know how of the (quality-)organization collected in structured manner and retrievable according to search topic

 

 

Knowledge Review

Permanent currentness and contextual retrievability of the knowledge information

 

Main information flows and interfaces of Knowledge Management

Processes of Knowledge Management

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(Documents within information flows only visible in our TQM Process Collections)

 

Responsible roles of Knowledge Management

 

Knowledge Manager

Document Owner

 

Performance indicators of Knowledge Management

 

KPIs of Knowledge Management

 


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Last update 2024-02-24 

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