TQM Wiki - Business Processes in Quality Management

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Best Practice Business Processes Integration in Quality Management

according to ISO 9001

Business processes are highly company-specific. However, the interfaces for connecting to the QM-system are essentially defined independently of the industry by the respective business function.

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Interface Processes of TQM to Business Processes in Detail

ISO 9001		Process of the QM Process Library

Section 8 - Operation		Marketing and Sales
		Planning
		Production and Service Provision
		Dispatch and Handover
		Customer Service
		Product and Service Development
		Procurement
		Logistics
		Operational Quality Assurance
		Finance and Controlling
		IT
		Facility Management and Maintenance
		Human Resources

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