TQM Wiki - Process Management

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Process Management

Best Practice according to ISO 9001

Process management deals with the life cycle management of corporate processes.

Process Management is part of Management Processes.

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TQM Processes of Process Management in Detail

QM Process Library		Expected Process Outcome

Process Management Review		Procedures and methodologies of the company wide process management continually validated and continuously improved

Process Coordination		Friction free goal oriented collaborating and economic company processes implemented

Process Controlling		Effectivity and efficiency of business processes continuously monitored and granted

Implementation of Business Processes		All business processes implemented according to validated and approved process design

Process Review		Business processes permanently optimized according to qualitative and economic criteria

End of Life for Processes		No longer needed processes terminated in controlled manner regarding the organizational and IT-technical environment
Main information flows and interfaces of Process Management
Click the image for a bigger view in a new window (Documents within information flows only visible in our TQM Process Collections)
Responsible roles of Process Management
Organizational Manager
Process Owner
Process Manager
Compliance Manager
Application Manager
Human Resource Development Manager

Performance indicators of Process Management

KPIs of Process Management

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